Zihan Wang

Zihan Wang

Olive - a mental health App

Olive - a mental health App

CareerFoundry Project

2024

Olive is a mental health and well-being app designed to empower users to track their emotional and mental health journey. Through mindfulness practices, mood tracking, and community support, Olive fosters a holistic approach to well-being. The app provides users with personalized insights to encourage self-discovery and positive mental health habits.

Olive is a mental health and well-being app designed to empower users to track their emotional and mental health journey. Through mindfulness practices, mood tracking, and community support, Olive fosters a holistic approach to well-being. The app provides users with personalized insights to encourage self-discovery and positive mental health habits.

MY ROLE

  • End-to-end UX/Ul Designer

  • UX Researcher

  • Resposible for user research, wireframes, pro-totyping, and stakeholder collaboration.

  • End-to-end UX/Ul Designer

  • UX Researcher

  • Resposible for user research, wireframes, pro-totyping, and stakeholder collaboration.

TOOLS

PROBLEM

PROBLEM

The 'Wellness Explorers' user group needs a way to customize their app experience to align with diverse health goals because a one-size-fits-all approach does not cater to their unique wellness journeys.

The 'Wellness Explorers' user group needs a way to customize their app experience to align with diverse health goals because a one-size-fits-all approach does not cater to their unique wellness journeys.

Exploring the problem

Key Insight: Individuals are seeking personalized guidance on their

wellness ourneys.

Identified Gap: Many existing solutions are generic and lack per-

sonel Zeron.

User Desire: Users crave a more personal connection, one that aligns with their unique health goals and aspirations.

Key Insight: Individuals are seeking personalized guidance on their

wellness ourneys.

Identified Gap: Many existing solutions are generic and lack per-

sonel Zeron.

User Desire: Users crave a more personal connection, one that aligns with their unique health goals and aspirations.

Key Insight: Individuals are seeking personalized guidance on their

wellness ourneys.

Identified Gap: Many existing solutions are generic and lack per-

sonel Zeron.

User Desire: Users crave a more personal connection, one that aligns with their unique health goals and aspirations.

1

2

3

4

DISCOVER

DEFINE

DEVELOP

DELIVER

Competitive Analysis

Competitive Analysis

To position Olive effectively, I analyzed two wellness apps — Hims and Breeze, focusing on their strengths, weaknesses, and user experience gaps, I identified key takeaways to shape Olive’s unique value proposition:

1

Personalization is lacking – Olive should prioritize customizing experiences to better support individual mental health needs.

2

Privacy & accessibility matter – Hims succeeds in offering discreet healthcare. Olive should adopt this principle by ensuring a safe, judgment-free space for users.

3

Engagement drives retention – Breeze offers interactive assessments, reinforcing the need for actionable insights and engaging UX in Olive.

USER RESEARCH

USER RESEARCH

The Surveys & Interviews phase was a crucial step in our research process, aimed at gaining a comprehensive understanding of the needs, preferences, and behaviors of potential users of the "Olive" health and wellness portal.

The Surveys & Interviews phase was a crucial step in our research process, aimed at gaining a comprehensive understanding of the needs, preferences, and behaviors of potential users of the "Olive" health and wellness portal.

RESEARCH GOALS

RESEARCH GOALS

  1. Understand participants' usage of various health and wellness apps, their reasons for choosing specific ones, and their overall experiences.

  1. Uncover common frustrations and challenges users encounter in managing their health and wellness, and pinpoint areas for enhancement

  2. Gather feedback on specific features, functionalities, and content that users would find valuable and engaging within the "Olive" portal.

  1. Understand participants' usage of various health and wellness apps, their reasons for choosing specific ones, and their overall experiences.

  1. Uncover common frustrations and challenges users encounter in managing their health and wellness, and pinpoint areas for enhancement

  2. Gather feedback on specific features, functionalities, and content that users would find valuable and engaging within the "Olive" portal.

SURVEYS

SURVEYS

I surveyed 24 users for insights on the Olive wellness portal. Results showed a strong demand for personalized experiences over one-size-fits-all solutions.

I surveyed 24 users for insights on the Olive wellness portal. Results showed a strong demand for personalized experiences over one-size-fits-all solutions.

INTERVIEWS

INTERVIEWS

INTERVIEWS

I conducted 3 remote interviews with regular health app users via video conferencing for convenience.

I conducted 3 remote interviews with regular health app users via video conferencing for convenience.

What we learn from the interviews

1

Users show low engagement with wellness apps, indicating a gap between their needs and current offerings.

2

Users feel wellness apps lack personalization, missing the chance to address individual health goals.

3

Users express a strong inclination towards community engagement features within wellness apps.

AFFINITY MAPS

AFFINITY MAPS

AFFINITY MAPS

Using the insights gleaned from my survey and interview research, I organized the collected data into an affinity map. This technique proved invaluable in making sense of the diverse range of information gathered.

Using the insights gleaned from my survey and interview research, I organized the collected data into an affinity map. This technique proved invaluable in making sense of the diverse range of information gathered.

USER PERSONAS

USER PERSONAS

In crafting user personas, I sought to encapsulate the diverse needs, behaviors, and motivations of our target audience. These personas serve as invaluable tools, providing a deep understanding of our users' preferences, pain points, and aspirations.

In crafting user personas, I sought to encapsulate the diverse needs, behaviors, and motivations of our target audience. These personas serve as invaluable tools, providing a deep understanding of our users' preferences, pain points, and aspirations.

USER JOURNEY & FLOW

USER JOURNEY & FLOW

From the initial spark of curiosity to the triumphant moments of achievement, I created these user journeys to illustrate how our users interact with our product. I also built user flows to show how users navigate through our product to illuminate the route towards intuitive design and effortless interaction.

From the initial spark of curiosity to the triumphant moments of achievement, I created these user journeys to illustrate how our users interact with our product. I also built user flows to show how users navigate through our product to illuminate the route towards intuitive design and effortless interaction.

SITEMAP/CARD SORTING

SITEMAP/CARD SORTING

The Olive App Sitemap outlines the content and functions, showcasing screen hierarchy and user journeys.

The Olive App Sitemap outlines the content and functions, showcasing screen hierarchy and user journeys.

The card sorting exercise revealed how users categorize app features, helping identify natural groupings through the standardization grid and similarity matrix.

PROTOTYPE

PROTOTYPE

Low-Fidelity prototype

The low-fidelity prototype represents a basic, low-fidelity version of the Olive App. It focuses on core functionalities and user flows without visual design elements. To create this prototype, l initially sketched out some ideas with low-fidelity wireframes on my iPad and then exported them to the laptop on Figma.

Next, I revisit the project brief for the Olive app. Identify the app's core purpose and target audience.

The low-fidelity prototype represents a basic, low-fidelity version of the Olive App. It focuses on core functionalities and user flows without visual design elements. To create this prototype, l initially sketched out some ideas with low-fidelity wireframes on my iPad and then exported them to the laptop on Figma.

Next, I revisit the project brief for the Olive app. Identify the app's core purpose and target audience.

Mid-fidelity Prototype

The low-fi wireframes provided a solid foundation, but it was time to refine the vision. Building upon the core functionalities, I began to l create a mid-fidelity prototype on Figma fleshing out the top 3 features in more detail. This involved defining user interactions, content placement, and information hierarchy within each feature.

The low-fi wireframes provided a solid foundation, but it was time to refine the vision. Building upon the core functionalities, I began to l create a mid-fidelity prototype on Figma fleshing out the top 3 features in more detail. This involved defining user interactions, content placement, and information hierarchy within each feature.

TESTING

TESTING

Usability Test

The usability test plan for Olive focused on evaluating key features such as "Add Mood," "Practices," and "Forum." This test was conducted with a combination of moderated in-person and remote methodology.

The usability test plan for Olive focused on evaluating key features such as "Add Mood," "Practices," and "Forum." This test was conducted with a combination of moderated in-person and remote methodology.

What we learned

1

Mixed feelings towards the forum feature; some found it unnecessary while others appreciated it.

Mixed feelings towards the forum feature; some found it unnecessary while others appreciated it.

2

Confusion regarding mood tracking and its Functionalities.

Confusion regarding mood tracking and its Functionalities.

3

Lack of clarity on next steps after tracking mood.

Lack of clarity on next steps after tracking mood.

4

Need for clearer guidance and instructions throughout the app.

Need for clearer guidance and instructions throughout the app.

1

Mixed feelings towards the forum feature; some found it unnecessary while others appreciated it.

2

Confusion regarding mood tracking and its Functionalities.

3

Lack of clarity on next steps after tracking mood.

4

Need for clearer guidance and instructions throughout the app.

FINAL PRODUCT

FINAL PRODUCT

HOME SCREEN

HOME SCREEN

The Home Screen serves as personal wellness dashboard, designed to keep users connected with their goals at a glance.

With the Quick Add Mood feature, users can effortlessly log their emotional state, helping the app deliver more personalized insights. The Progress Bar visually tracks their wellness journey. Additionally, the Daily Task list ensures users stay on top of their wellness habits with personalized reminders that align with their journey.

The Home Screen serves as personal wellness dashboard, designed to keep users connected with their goals at a glance.

With the Quick Add Mood feature, users can effortlessly log their emotional state, helping the app deliver more personalized insights. The Progress Bar visually tracks their wellness journey. Additionally, the Daily Task list ensures users stay on top of their wellness habits with personalized reminders that align with their journey.

The Home Screen serves as personal wellness dashboard, designed to keep users connected with their goals at a glance.

With the Quick Add Mood feature, users can effortlessly log their emotional state, helping the app deliver more personalized insights. The Progress Bar visually tracks their wellness journey. Additionally, the Daily Task list ensures users stay on top of their wellness habits with personalized reminders that align with their journey.

COMMUNITY

COMMUNITY

The Community feature fosters a sense of belonging and support by allowing users to engage with others on similar wellness paths.


Here, users can join groups, share progress, ask questions, and find motivation from like-minded individuals. It's a space to celebrate successes, seek advice, and grow with the support of a vibrant wellness-focused community.

The Community feature fosters a sense of belonging and support by allowing users to engage with others on similar wellness paths.


Here, users can join groups, share progress, ask questions, and find motivation from like-minded individuals. It's a space to celebrate successes, seek advice, and grow with the support of a vibrant wellness-focused community.

The Community feature fosters a sense of belonging and support by allowing users to engage with others on similar wellness paths.


Here, users can join groups, share progress, ask questions, and find motivation from like-minded individuals. It's a space to celebrate successes, seek advice, and grow with the support of a vibrant wellness-focused community.

REPORTS

In the Reports section, users receive personalized insights based on their past activities and overall wellness progress. These reports offer a deeper look into trends, such as mood shifts, task completion, and goal progress.

Visual data helps users better understand their patterns and identify areas for improvement, fostering long-term growth and engagement with their wellness journey.

In the Reports section, users receive personalized insights based on their past activities and overall wellness progress. These reports offer a deeper look into trends, such as mood shifts, task completion, and goal progress.

Visual data helps users better understand their patterns and identify areas for improvement, fostering long-term growth and engagement with their wellness journey.

STYLE GUIDE

The Olive Style Guide reflects a calming and supportive design, prioritizing accessibility and user comfort. The color palette was chosen to evoke a sense of tranquility, while the typography ensures readability and warmth.

WHAT I LEARNED

1

It's All About the User

You can't make assumptions about what people want - you have to listen.

Through testing and feedback, I learned how crucial it is to give users more control over their wellness journey.

2

Prototyping: Where the Magic Happens

I went through multiple iterations of Olive, and each version was better than the last.

Prototyping, testing, refining, and doing it all over again taught me that the perfect design doesn't happen overnight. It's a marathon, not a sprint, and I enjoyed every lap.

3

Feedback is a Gift (Even When It's Tough)

Whether it was from my mentor, peers, or testers, feedback was everything. Hearing other perspectives on what could be improved really shaped the way Olive grew. I learned that collaboration is key, and sometimes the toughest feedback leads to the best solutions.

4

Accessibility: It's Not Just a Box to Tick

I went into this project knowing I wanted Olive to be inclusive, but I didn't fully realize the depth of what that meant until testing. From color contrast to keyboard navigation, I learned how important it is to design with everyone in mind. Small changes made a big difference in creating an app that works for all users, regardless of their abilities.